CSL Privacy Policy
Privacy Policy
This privacy notice explains what happens to the personal information you give us in relation to when you apply to be a volunteer, subscribe to our website, partake in a survey or sign up for an activity/event. It also explains the choices you have about the data we hold about you.
If you have any concerns about how we handle your data you can contact Rachel Doherty at rachel@creativespacesldn.com or by calling 07412384383. We may make changes to this notice from time to time and this will be communicated on our website.
Where is your information held?
Your personal contact information is safely and securely held on the Creative Spaces London online server.
Why do we process your information and what lawful basis are we relying on to do so?
Communication – To promote latest news, projects, programmes, community activities, events, volunteering and employment opportunities. We use the personal contact details that you have a provided for us to send you Creative Spaces London promotional marketing material (i.e. flyers, letters, and booklets).
Personal details we collect are as follow:
· Full Name
· Gender
· Address
· Date of Birth
· Contact Number
· Email Address
· Disability / Medical Issues / Allergies (To ensure our activities are fully inclusive and we have correct health and safety support for your needs.)
· Next of Kin Emergency Contact Details
· DBS Number (For volunteers and delivery partners)
. Once you have provided us with your contact details and agreed to be contacted by us, selecting the methods you prefer (email, written letter, text, WhatsApp and phone call). You may opt-out any time, please contact rachel@creativespacesldn.com or call 07412384383, to opt out from receiving marketing and/or project related communication.
Photography/Film Consent
Creative Spaces London may be using photography and/or film taken during this programme / event to promote its work with other organisations.
Images/film taken may appear in publications, on websites, on advertising or marketing materials. Photographs and/or film may also be released to the media, funders, educational organisations, local charities/community groups and/or Local Authorities.
All volunteers or participants who wish to have their photographs/films used to promote the work we do at Creative Spaces London are required to read, complete and sign the Photography and Film Consent Form during the volunteer/participant application.
You may opt-out at any time and if you would like us to remove a photo(s) in which you appear in on our website/promotional materials please let us know any time by emailing rachel@creativespacesldn.com or calling 07412384383. We aim to remove photos from the website/social media within 24 hours.
Community Event Photography/Filming
By attending our community events, you may be photographed/filmed to promote the work we do. We always tell people beforehand that we will be using photography/filming at our events and we clear large signs throughout the venue to inform the public at the event. If you do not want to be photographed/filmed at the event please let our photographer/film-maker know on the day or you can speak with Rachel Doherty , any CSL member of staff, or the event organiser in person.
If do not inform us at the event, we will use the photography/film captured to promote our services.
You may ask us to remove a photo(s)/footage of film (if possible – please note once film has been uploaded this may be difficult to change/re-edit) of you/family member after the event, please let us know and we aim to remove photos from the website/social media within 24 hours.
Delivery Partners - Service Level Agreement
All Delivery Partners will be required to enter a contract with the Creative Spaces London before they are able to deliver their community services/activities on our behalf, this is the Service Level Agreement (SLA). We will ask for the organisations contact details, member of staff(s) details (full name/work contact number/office address/work email), financial details (for invoicing i.e. sort and account number) organisations’ valid public liability insurance, risk assessment, safeguarding and health and safety policies and valid staff DBS numbers. All information will be kept confidential in line with this Privacy Policy.
Who we share your information with?
We do not share personal information will any other groups/organisations unless in some serious instances, we may have a duty to disclose your information by law to:
· Local authorities, regulators and government departments;
· Police, fire services, health or safeguarding authorities;
How long do you keep my data?
We will keep your information for up to 2 years from the point at which there is no longer any contact from yourself or you have opt-out from receiving our promotional materials. Your rights under the General Data Protection Regulation (2018).
You have several rights under data protection legislation which are detailed below. If you would like to exercise any of these rights, please contact us on rachel@creativespacesldn.com
Right to be informed
You have the right to be informed about how we are using your data. If you think we are doing something with your information that we have not told you about in this Privacy Notice, please let us know. You can find information about the lawful conditions for processing that we rely on to collect and hold your information at www.ico.org.uk.
Right of access
You have right to request a copy of the information that we hold about you.
Right of objection, rectification, erasure and restriction
If you think that the information that we hold about you is inaccurate or incomplete, you have a right to request that it be rectified. If you think that we are holding information about you without a compelling reason or legal justification for doing so, you have a right to request that it be removed completely from our records, or that processing is restricted. Please note where we have a legal justification for keeping the record, we are not required to remove it.
Right to data portability
You have the right to request a copy of some your data in a structured, commonly used and machine readable format. You also have the right to request that this information is transferred directly to another organisation, but only where that is technically feasible.
Right to lodge a complaint with a supervisory authority
If you are not satisfied with the way that we have dealt with your personal data, please let us know and we will try and resolve your concerns. If you are still not satisfied with the outcome, you can refer your concerns directly to the regulator.
Information Commissioner
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Telephone: 0303 123 1113